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Shipping and returns

Shipping

Orders are delivered from Monday to Friday, from 8:00 am to 8:00 pm. We do not deliver on Saturday. Shipping costs vary depending on the size, weight and destination of the products in your shopping cart.

Free shipping is offered at the attainment of a certain amount, depending on the country of destination. The regulations in force may provide for restrictions on the quantity of products that can be purchased outside the European Union. In any case, once you enter the products in your shopping cart and the desired delivery address, the delivery costs are counted and displayed.

It is possible to ship to an address that is different from the billing address, for example to send a gift, as long as the billing country is the same as that of delivery.

To ensure the integrity of the package, all bottles are shipped in packages which preserve their integrity.

The shipment takes place on average within 2-3 working days from the date of the order. All orders are delivered by express courier in Europe and in the world with times that vary according to the destination. The transit times shown are indicative and are calculated from the date of shipment.

Farchioni assumes no responsibility for delays in customs clearance, but strives to minimise any inconvenience.

You can find all the details in the following table:

EU Shipping costs for n. of bottles Free Shipping Shipping Time
Bottles (750 ml) 3 6 12 18 24 30 36 48 48+
Weight in Kg 5 10 20 30 40 50 60 80 80+
Italy 7,90 60 24-48 hours
Austria 13,9 19,9 300 2-4 days
Germany
Belgium 17,9 24,9 3-5 days
France
Luxembourg
Netherlands
Spain
UK
Denmark 27,9 39,9 55,9 350  5-7 days
Ireland
Portugal
Finland
Sweden
Slovenia
Czech Republic
Slovak Republic
Poland
Greece
Hungary
Bulgaria
Estonia
Lithuania
Latvia
Romania
EXTRA EU Shipping costs for n. of bottles Free Shipping Shipping Time
Bottles (750 ml) 3 6 12 18 24 30 36 48 48+
Weight in Kg 5 10 20 30 40 50 60 80 80+
Switzerland 54,9 64.90 125,9 169,9 Not allowed Not available 5-7 days
Norway
Liechtenstein
Iceland 54,9 64,9 125,9 69,9 203,9 232,9 On quotation
U.S.A. 44.90 59,9 94,9 142,9 189,9 236,9 284,9 379.90 Not allowed 10-15 days
Canada 44,9 64,9 94,9 134,9 169.9 184,9 214,9 Not allowed Not allowed 7-10 days
Colombia 105,9 141,9 Not allowed 4-5 days
Taiwan Not allowed
Singapore 74,9 109,9 164,9 259,9 309,9 Not allowed
74,9 109,9 164,9 Not allowed
Australia
Hong Kong
Japan
Australia
New Zealand
China 109,9 159,9 249,9 Not allowed
Thailand 102,9 127,9 165,9 Not allowed
Israel 119,9 149,9 259,9 Not allowed
South Africa

European Union

Shipping costs for n. of bottles

Italy Shipping Time:
24-48 hours
Free Shipping:
orders over 60€
Bottles
(750 ml)
Weight in Kg Price
From 3 to 48+ From 0 to 80+ 7,90 €
Austria,
Germany
Shipping Time:
2-4 days
Free Shipping:
orders over 300€
Bottles
(750 ml)
Weight in Kg Price
From 0 to 12 From 0 to 20 13,90 €
From 12 to 48+ From 21 to 80+ 19,90 €
Belgium,
France,
Luxembourg,
Netherlands,
Spain,
UK
Shipping Time:
3-5 days
Free Shipping:
orders over 300€
Bottles
(750 ml)
Weight in Kg Price
From 0 to 12 From 0 to 20 17,90 €
From 12 to 48+ From 21 to 80+ 24,90 €
Denmark,
Ireland,
Portugal,
Finland,
Sweden,
Slovenia,
Czech Rep.,
Slovak Rep.
Poland,
Greece,
Hungary,
Bulgaria,
Estonia,
Lithuania,
Latvia,
Romania
Shipping Time:
5-7 days
Free Shipping:
orders over 350€
Bottles
(750 ml)
Weight in Kg Price
From 0 to 12 From 0 to 20 27,90 €
From 12 to 30 From 21 to 50 39,90 €
Form 30 to 48+ From 21 to 80+ 55,90 €

Extra European Union

Shipping costs for n. of bottles

Switzerland,
Norway,
Liechtenstein
Shipping Time:
5-7 days
Free Shipping:
Not available
Bottles
(750 ml)
Weight in Kg Price
From 0 to 3 From 0 to 5 54,90 €
Form 3 to 6 From 5 to 10 64,90 €
From 6 to 12 From 10 to 20 125,90 €
From 12 to 18 From 20 to 30 169,90 €
18+ 30+ Not allowed
Iceland Shipping Time:
5-7 days
Free Shipping:
Not available
Bottles
(750 ml)
Weight in Kg Price
From 0 to 3 From 0 to 5 54,90 €
From 3 to 6 From 5 to 10 64,90 €
From 6 to 12 From 10 to 20 125,90 €
From 12 to 18 From 20 to 30 69,90 €
From 18 to 24 From 30 to 40 203,90 €
From 24 to 30 From 40 to 50 232,90 €
30+ 50+ On quotation
U.S.A. Shipping Time:
10-15 days
Free Shipping:
Not available
Bottles
(750 ml)
Weight in Kg Price
From 0 to 3 From 0 to 5 44,90 €
From 3 to 6 From 5 to 10 59,90 €
From 6 to 12 From 10 to 20 94,90 €
From 12 to 18 From 20 to 30 69,90 €
From 18 to 24 From 30 to 40 142,90 €
From 24 to 30 From 40 to 50 189,90 €
From 30 to 36 From 50 to 60 236,90 €
From 36 to 47 Form 50 to 60 284,90 €
until 48 From 60 to 80 379,90 €
48+ 80+ Not allowed
Canada Shipping Time:
7-10 days
Free Shipping:
Not available
Bottles
(750 ml)
Weight in Kg Price
From 0 to 3 From 0 to 5 44,90 €
From 3 to 6 From 5 to 10 64,90 €
From 6 to 12 From 10 to 20 94,90 €
From 12 to 18 From 20 to 30 94,90 €
From 18 to 24 From 30 to 40 134,90 €
From 24 to 30 From 40 to 50 169,90 €
From 30 to 36 From 50 to 60 184,90 €
From 36 to 47 From 50 to 60 214,90 €
until 48 From 60 to 80 Not allowed
48+ 80+ Not allowed
Colombia,
Taiwan
Shipping Time:
4-5 days
Free Shipping:
Not available
Bottles
(750 ml)
Weight in Kg Price
From 0 to 3 From 0 to 5 105,90 €
From 3 to 6 From 5 to 10 141,90 €
6+ 10+ Not allowed
Singapore Shipping Time:
4-5 days
Free Shipping:
Not available
Bottles
(750 ml)
Weight in Kg Price
From 0 to 3 From 0 to 5 74,90 €
From 3 to 6 From 5 to 10 109,90 €
From 6 to 12 From 10 to 20 164,90 €
From 12 to 18 From 20 to 30 259,90 €
From 18 to 24 From 30 to 40 309,90 €
24+ 40+ Not allowed
Japan,
Australia,
Hong Kong,
New Zealand
Shipping Time:
4-5 days
Free Shipping:
Not available
Bottles
(750 ml)
Weight in Kg Price
From 0 to 3 From 0 to 5 74,90 €
From 3 to 6 From 5 to 10 109,90 €
From 6 to 12 From 10 to 20 164,90 €
12+ 20+ Not allowed
China Shipping Time:
4-5 days
Free Shipping:
Not available
Bottles
(750 ml)
Weight in Kg Price
From 0 to 3 From 0 to 5 109,90 €
From 3 to 6 From 5 to 10 159,90 €
From 6 to 12 From 10 to 20 249,90 €
12+ 20+ Not allowed
Thailand Shipping Time:
4-5 days
Free Shipping:
Not available
Bottles
(750 ml)
Weight in Kg Price
From 0 to 3 From 0 to 5 102,90 €
From 3 to 6 From 5 to 10 127,90 €
From 6 to 12 From 10 to 20 165,90 €
12+ 20+ Not allowed
Israel,
South Africa
Shipping time:
4-5 days
Free Shipping:
Not available
Bottles
(750 ml)
Weight in Kg Price
From 0 to 3 From 0 to 5 119,90 €
From 3 to 6 From 5 to 10 149,90 €
From 6 to 12 From 10 to 20 259,90 €
12+ 20+ Not allowed
Reduced Format (<= 375 ml) = 1/2 bottles 750 ml
Magnum Format (> 750 ml) = 2 bottles 750 ml
Tin Format (> 2 L) = by weight

Taxes and duties

The Purchase Order does not include the cost of any customs duties which could be charged for orders placed outside of the European Union. It will be the responsibility of the customer to pay the amount due for the customs clearance of the order.

Thanks to Farchioni’s trade agreements, customs duties are not due for shipments to the United States.

Order tracking

After having placed an order, you will receive a confirmation email containing the details of the purchase. When the pack leaves the producer, the shipping company will send you a second email containing the link to follow the journey of the order and view the estimated day of delivery.

Returns for defective or non-conforming goods

If there are errors in the product or products delivered, you must promptly notify it to the email address shop@farchioni.it, indicating the problem encountered and specifying:

The company will verify the defects complained of and, if found, the customer will be entitled to the replacement of the product or products, upon notice to the customer’s email address.
Farchioni will replace the defective product or products at its own expense, assuming the costs of returns. In the event that the products initially requested by the customer are out of stock, the company will reimburse the sum paid by the customer as soon as possible and in any case within 3 (three) days from receipt of the authorisation notification from Farchioni.
If the customer should receive a package from the shipper that is damaged or stained by leakage of product from damaged bottles, the company invites the customer to reject the shipment. In this case, Farchioni will have the entire shipment returned. All the costs of the return of the damaged order and subsequent costs for any new sending of the product, in the shortest possible time, are of course to be borne by the company.

Right of withdrawal

Although art. 52 of Legislative Decree 21/2014 allows the customer to exercise the right of withdrawal (i.e. the right to return the goods, for any reason and without justifications and without anything being charged to him or her) after no. 14 (fourteen) days from delivery of the goods, the company gives the customer the broader term of no. 30 (thirty) days from delivery of the goods. Therefore, the customer may exercise the right of withdrawal within no. 30 (thirty) days from the date of entry into possession of the goods ordered, simply by informing Farchioni.

In accordance with article 59, letters c), d) and e) of the Consumer Code, the right of withdrawal cannot be exercised for:

The right of withdrawal may be exercised by submitting any explicit statement of the decision to withdraw from the contract:

To exercise the right of withdrawal the customer can use the following form on the basis of the regulations in force.